Your efficient system for completing the VA form–and even more, your unbelievably excellent customer support–have made applying for aid and attendance for my loved one an easy and pleasant process. When some detailed questions inevitably came up, you were easily available, amazingly patient, and thoroughly knowledgeable. You instantly turned what I thought were insurmountable roadblocks into a smooth pathway to a completed application. You always exceeded my expectations. You acted as though I was your only customer and you came to work that day just to help me. I will always be grateful for your skill and your kindness.